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Vonage Phone Service
Vonage phone service is one of the major talking points in the provision of broadband telephone services with over 2 million subscriber lines as of September 30, 2006.
Introduction
Vonage phone service enables anyone to make and receive phone calls with a touch tone (DTMF) telephone almost anywhere a broadband Internet connection is available. It offers feature-rich and cost effective communication services that offer users an experience similar to traditional telephone services once they open a Vonage account.
Vonage phone service is sold on the web and through national retailers including Best Buy, Circuit City, WalMart and Target.
Vonage commercial service is available to customers in :
- U.S.A
- Canada
- United Kingdom.
The Residential Premium Unlimited and Small Business Unlimited calling plans offer consumers and businesses unlimited local and long distance calling, and popular features like call waiting, call forwarding and voicemail - for one relatively low, flat monthly rate.
Residential Premium Unlimited Plan
This plan offers Vonage phone service residential users the following services for the price of $24.99 a month (as of 19/12/2006):
- Unlimited local and long distance calls anywhere in the US, Canada, Puerto Rico and select European countries.
- Voicemail Plus
- 3-Way Calling
- Call Waiting
- Call Forwarding
- Caller ID with Name
- 911 Dialing
- Free phone adapter if you sign up directly
- Ability to keep your phone number when you switch to Vonage Phone Service
- Area codes available across the US and in other countries
- Real time billing information anytime through a Vonage phone service online web account
- Quick access to local emergency services with Vonage's 911 Dialing feature
Requirements
A broadband Ethernet Internet connection
A shipping address in one of the countries mentioned above (no PO boxes)
Vonage Small Business Unlimited Plan
The aim of the Vonage Phone Service for small business is to give your company everything you need to maximize your savings and productivity for a single monthly price of $49.99 (as of 19/12/2006) The service includes all the features of the unlimited residential Vonage phone service plan, as well as access to a free fax line and service.
Add-on services for this plan include the following :
- Add a Line
- Add multiple phone numbers to your Vonage account
- Virtual Phone Number (secondary numbers from any available area code for your primary Vonage line)
- SoftPhone - give your laptop its own phone number and get 500 local and long distance minutes included.
- Toll Free Plus - have your own toll free number for $4.99 per month. 100 incoming minutes included.
- Enhanced 411 Dialing - for 99¢ per call, you get access to any listings in the US, Canada and Puerto Rico
Vonage Phone Service Reviews
"For those of you who haven't switched to a Vonage phone service yet and may just be thinking about it, I thought this list of pros and cons may be
useful. It is by no means complete and some of these may not apply
to all people.
Also, I calculated a while ago that the $40 unlimited plan is better only if you consistently make over 858 minutes of Vonage phone calls per month.
Pros:
- CHEAP! For $26 you get what most phone companies may charge $65 - $70 for
- Cheaper international calling rates; calls to Canada
count as domestic calls
- Ability to PROFIT from having service; if you can
make one referral per month, you will get $40 back per
month translating to a profit of over $13/month if you have $26 plan. More referrals = more profit!
- Detailed and continuously updated online tracking
ability on your Vonage commercial plan
- All calls to other Vonage phone service numbers regardless of area code count as local calls
- Virtual number capability; For $5/month you can get
a second number in any Vonage phone area code so people can
call you from that area code for free
- Good e-mail customer service
- ALL calls within area code are local and free; Not necessarily the case with local phone companies in many area codes
- Can easily turn on or off voicemail temporarily
- Can easily enable or disable international calling
- Easy number transportability; You can take Vonage
box anywhere in the WORLD where there is broadband and
receive your calls
- Ability to access voice-mail anywhere you have
online access
- Can easily enable voice-mail to kick in instantly or
from anywhere between 5 and 50 seconds once ringing
begins.
- 3.9 cents/minute for long distance calls over 500
minutes. No major carrier I know of has rates that
low unless you include cell phones.
Cons:
- Poor telephone customer service, though it is
getting better
- Bases of all phones in your house must connect to
the Cisco ATA provided by Vonage phone service
- Caller ID gives number only, not name
- The switch to a Vonage phone service may result in change in phone number.
- If you lose power, you lose Vonage phone service; though
you can have calls transferred to any other phone number for free
- 11 digit dialing required for ALL calls. Most local phone
companies don't require this.
"
"I signed up last month and so far I have been impressed with the quality and price. The Motorola installation instructions were overly complex - I just plugged the moto box in my Linksys router (just like any other PC) and it works fine. Some updates to "cons:" - "Bases of all phones in your house must connect to
the Cisco ATA provided by Vonage." I unpluged the jack from the telco network interface (outside), and plugged the Motorola into a jack in my house. Now all my jacks are live and I share 2 cordless & 2 wired phones on my Vonage line.
- Caller ID gives number only, not name. My Vonage phone shows caller ID & name for incoming calls.
- Switch to service may result in change in phone number. I ported my local phone number, since it was available in my area.
- If you lose power, you lose Vonage service; though
you can have calls transferred to any other phone
number for free. I plugged my DSL modem, Linksys router, and Motorola adapter into an inexpensive APC battery backup, so I still have Internet & phone service during a power outage. The phone company also uses batteries in their central office to provide service during power outages.
- 11 digit dialing required for ALL calls. My Vonage phone works with 7 digit (local), 10 digit, and 11 digit (+1) dialing.
Other Pros: I am using Qwest DSL without a phone line. The service is called "standalone DSL" and it costs $5 per month extra plus the ususal DSL & ISP charges. Vonage replies via email pretty consistently, but I had to wait on hold a long time to reach customer service on the phone. (My question was not technical, I had a billing question.) People who have never set up a simple home network before, should probably ask a tech friend for help, before sending the box back if they have difficulty. Once Vonage is installed properly, it works great."
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